Privacy Policy
1. Introduction
Welcome to Flavia Oliver, available at https://flaviaoliver.com (the “Website”).
This Privacy Policy explains how personal information may be collected, used, stored and shared when you visit the Website, purchase access to our private Telegram channel or contact us.
We aim to handle personal data responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”), where applicable.
2. Who Is Responsible for Your Personal Data?
The service is presented under the name Flavia Oliver.
Contact email: [email protected]
Website: https://flaviaoliver.com
For the purposes of applicable data protection law, the identity of the data controller must correspond to the individual or legal entity that actually determines the purposes and means of processing personal data.
You may contact us at [email protected] with questions about personal data or this Privacy Policy.
3. Personal Data We May Collect
The information collected depends on how you use the Website and which services you access.
3.1 Information You Provide
When you make a purchase or contact us, we may collect:
- Your name, if provided.
- Your email address.
- Information included in customer support messages.
- Information needed to identify an order or resolve an access issue.
- Other information you voluntarily submit.
Please avoid sending unnecessary sensitive personal information in support messages.
3.2 Purchase and Transaction Information
When you purchase access to our private channel, we may process:
- Order and transaction references.
- The service purchased.
- Purchase date, amount and currency.
- Payment confirmation and subscription status.
- Refund or dispute information where applicable.
Payments may be processed by an independent payment provider. Depending on the provider, payment card information may be collected directly by that provider rather than stored by us.
Please consult the payment provider’s privacy policy for information about its processing of payment data.
3.3 Technical Information
Depending on the Website’s configuration, we may collect technical information such as:
- IP address.
- Browser and device information.
- Operating system and language settings.
- Pages visited and timestamps.
- Server logs and security events.
- Cookie identifiers and similar technical information where enabled.
This information may be used to operate, secure and troubleshoot the Website.
3.4 Telegram Information
Our paid service is delivered through Telegram.
Depending on how you use Telegram, information visible or available through the platform may include your Telegram username, display name, profile information, messages and participation in the private channel.
We do not control all information collected by Telegram or how Telegram independently processes personal data.
Your use of Telegram is governed by its own terms and privacy policy.
Please review your Telegram privacy settings, as some profile information may be visible to other users.
4. How We Use Personal Data
Personal data may be used for the following purposes:
Providing our service
- Processing orders and confirming payments.
- Delivering invitation links and access instructions.
- Managing subscriptions and resolving access problems.
- Responding to customer requests.
Operating and securing the Website
- Maintaining Website functionality.
- Diagnosing technical problems.
- Preventing fraud, unauthorized access and abuse.
Communications
- Responding to enquiries.
- Sending purchase confirmations and essential service updates.
- Communicating about cancellations, refunds or material changes.
Legal obligations
- Maintaining accounting and transaction records.
- Complying with legal requirements.
- Establishing, exercising or defending legal claims.
Analytics and marketing
- Measuring Website performance or marketing campaigns if relevant technologies are installed.
- Sending marketing communications where permitted by law and, where required, with your consent.
The actual processing activities depend on the services and technologies used on the Website.
5. Legal Bases for Processing
Where the GDPR applies, we process personal data only where a valid legal basis exists.
These may include:
Contract: Processing necessary to complete a purchase, provide access, manage a subscription or respond to service-related requests.
Legal obligation: Processing required by applicable tax, accounting, consumer protection or other laws.
Legitimate interests: Processing necessary to maintain Website security, prevent fraud, protect legal rights or support essential operations, provided those interests do not override your rights and freedoms.
Consent: Processing based on your consent, including certain non-essential cookies or marketing activities where consent is required.
Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies for functionality, security, preferences, analytics or advertising, depending on its configuration.
These may include:
- Strictly necessary cookies: Required for essential functionality or security.
- Preference cookies: Used to remember settings where available.
- Analytics cookies: Used to measure Website traffic if analytics tools are installed.
- Advertising cookies: Used for advertising or campaign measurement if advertising technologies are implemented.
Where required by law, non-essential cookies will be activated only after the necessary consent has been obtained.
You may manage cookies through the available consent settings and your browser. Disabling certain cookies may affect Website functionality.
The exact cookies used on this Website should be verified against the active WordPress plugins, hosting configuration and third-party services.
7. Sharing Personal Data
Personal data may be shared with relevant service providers where necessary and lawful, including:
Payment providers: To process payments, verify transactions, handle refunds and prevent fraud.
Hosting and technical providers: To host, maintain and secure the Website.
Telegram: To deliver access to the private channel and enable use of the platform.
Analytics or advertising providers: If those services are installed and lawfully used.
Professional advisers: Such as accountants or lawyers, where necessary.
Authorities and courts: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We do not sell personal data to third parties.
Third-party providers may process information under their own privacy policies and, where applicable, contractual data protection obligations.
8. International Transfers
Some third-party providers may process personal data outside your country or outside the European Economic Area (“EEA”).
Where GDPR-protected personal data is transferred outside the EEA, an applicable legal transfer mechanism will be used where required, such as an adequacy decision or appropriate safeguards.
You may contact us for further information about applicable safeguards where relevant.
9. Data Retention
Personal data is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.
Retention periods depend on the type of data and why it was collected.
For example:
- Customer support correspondence may be retained for the period needed to resolve the request and maintain appropriate records.
- Transaction and accounting information may be retained for legally required periods.
- Technical logs may be retained for a limited period for security and troubleshooting.
- Data processed on the basis of consent will be handled according to the applicable consent and retention requirements.
When personal data is no longer necessary, it will be deleted or anonymized where appropriate, unless further retention is legally required or justified.
10. Data Security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure or destruction.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also protect your email and Telegram accounts and any credentials used to access the service.
11. Your Data Protection Rights
Where the GDPR applies, you may have the right to:
- Access: Request confirmation of whether we process your personal data and obtain a copy.
- Rectification: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion in circumstances provided by law.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing based on legitimate interests, subject to applicable conditions.
- Data portability: Receive certain personal data in a structured, commonly used and machine-readable format where the legal conditions apply.
- Withdraw consent: Withdraw consent where processing is based on consent.
- Complain to a supervisory authority: Lodge a complaint with the competent data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact [email protected]. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law.
If you are located in the European Union, you may lodge a complaint with the data protection authority competent for your circumstances.
12. Children’s Privacy
The Website and paid private-channel service are intended exclusively for adults aged 18 or older.
We do not knowingly offer the paid service to persons under 18.
If we become aware that personal data has been collected from a person under 18 in circumstances where the collection is unlawful, we will take appropriate steps in accordance with applicable law.
If you believe that a person under 18 has provided personal data to us, please contact us.
13. Third-Party Websites and Platforms
The Website may contain links to third-party services, including Telegram and payment providers.
We are not responsible for the privacy practices, content or security of independent third-party services.
When using a third-party service, please review its own privacy policy and terms.
14. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, processing practices or legal obligations.
The latest version will be published on this page with a revised “Last updated” date.
Where required by law, we will provide additional notice of material changes.
15. Contact
For questions about this Privacy Policy or the processing of your personal data, contact:
Name used on the Website: Flavia Oliver
Email: [email protected]
Website: https://flaviaoliver.com
Data controller’s legal identity and address: To be completed with the actual responsible individual’s or entity’s details where required by applicable law.